Billpay Terms and Conditions

These Billpay Terms and Conditions (“T&Cs”) apply to any and all bill payment services used by a customer of Ayshwarya Syndicate Souharda Credit Co-operative Limited (“Ayshwarya Syndicate”).

The Customer understands and agrees that these Services being offered by Ayshwarya Syndicate are strictly subject to the rules, regulations, terms and conditions, guidelines and other instructions issued by the National Payments Corporation of India (“NPCI”) and/or the Reserve Bank of India (“RBI”) under the Bharat Bill Payment System (“BBPS”) and any other terms and conditions issued by Bharat Bill Payment Operating Units (“BBPOU”) that have appointed Ayshwarya Syndicate as an Agent Institution to provide such services.

Definitions and Interpretation

Definitions

  • AutoPay” means an automatic debit Instruction provided by the Customer to make Payment against all Bills raised by a particular Biller for the entire amount of such Bills.
  • Bill” means a bill, invoice, amount or debt owed by a Customer to a Biller that is capable of being paid using BBPS.
  • Biller” shall mean the entity who receives Payments from a Customer (who is such Biller’s consumer) by way of the BBPS. The category of participating billers will be as specified by a BBPOU from time to time.
  • Customer” means a resident of India who is willing to pay Bill amount through Ayshwarya Syndicate by availing the Services through BBPS.
  • Due Date” means the date on which the Payment against a Bill becomes due as determined by the Biller.
  • Fees” means any and all charges payable to Ayshwarya Syndicate and the BBPOU by the Customer for using the Services, as may be advertised by Ayshwarya Syndicate from time to time.
  • Information/Instructions” shall mean the information relating to and/or in respect of and/or pursuant to Services received by Ayshwarya Syndicate from Customer thereby authorizing Ayshwarya Syndicate to register the Customer for the Services or for the provision of any Services.
  • Payment” means the payment/s that the Customer is required to make to a Biller against a Bill, which payment the Customer intends to make by using the Services.
  • Services” shall mean any and all Payment services enabled by a BBPOU and offered by Ayshwarya Syndicate to its Customers by way of any such modes as may be determined by Ayshwarya Syndicate, and in accordance with the rules, regulations, terms and conditions, guidelines and other instructions issued by the NPCI and the RBI. The exact bill payment Services offered by Ayshwarya Syndicate will be as advertised by it from time to time, and may be changed, altered, removed or replaced at any time at the sole discretion of Ayshwarya Syndicate.
  • Spark Account” shall mean the savings or current or business account held by a Customer with Ayshwarya Syndicate. The Spark Account is generally operated through Spark.
  • Spark” shall mean the Spark mobile application owned by Tecnovos Technologies LLP and licensed to Ayshwarya Syndicate and/or web business account portal offered by Ayshwarya Syndicate to its Customers.
  • Website” means the website presently with the domain name http://www.assccl.com owned and controlled by Ayshwarya Syndicate.

Interpretation

  • All references to singular include plural and vice versa and the word “includes” should be construed as “without limitation”.
  • Words importing any gender include the other gender.
  • Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
  • All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these T&Cs.
  • The words “Ayshwarya Syndicate”, refer to Ayshwarya Syndicate Souharda Credit Co-operative Limited having its registered office at 2nd Floor, No. 21/1, Haudin Road, Ulsoor, Bengaluru – 560 042.

Terms

The Customer understands and agrees that:

  • The Services that are being provided by Ayshwarya Syndicate are at the Customer’s request as given by the Customer from time to time.
  • The Services will be offered by Ayshwarya Syndicate through such modes and means as it may deem fit from time to time and that the Customer will utilise the Services solely through such modes notified by Ayshwarya Syndicate from time to time.
  • The Services are being provided by Ayshwarya Syndicate in accordance with the rules, regulations, guidelines and instructions issued by NPCI, RBI and the BBPOU. The Customer agrees to strictly adhere to the same.
  • The Services will be available to the Customer subject to and upon receipt of the Biller’s confirmation as to the details furnished by the Customer.
  • Ayshwarya Syndicate is merely facilitating the Payment of Bill/s by the Customer through the BBPS framework. Ayshwarya Syndicate is not, and is not authorised to, collect any monies on behalf of a Biller. Any and all Payments made utilising the Services is being paid to the Biller.
  • The Customer will provide correct identification details as registered with the biller. The Customer agrees to indemnify Ayshwarya Syndicate from any liability due to erroneous/incomplete information given by the Customer in this regard. The Customer further consents to provide to Ayshwarya Syndicate any and all information as it may require, including but not limited to location history, personal details etc.
  • In case of any change in the Customer’s identification details, it is the Customer’s sole responsibility to communicate these changes as registered with the Biller to the Ayshwarya Syndicate immediately.
  • All billing and payment details for a Bill will be prepared by electronic means using BBPS and the information contained therein will be extracted from the computerized system maintained by the Biller. Ayshwarya Syndicate is not liable for any error in the Bill as provided by the Biller and the Customer will at all times hold Ayshwarya Syndicate indemnified and harmless against any losses, damages or costs that may be incurred or suffered by the Customer if the information contained in a Bill is inaccurate or incorrect or incomplete.
  • Any disputes on Bill details will be settled directly by the Customer with the Biller and Ayshwarya Syndicate’s responsibility is limited to provision of information only.
  • The Customer does not and will not have any objections whatsoever to the Biller providing the Customer’s billing details to Ayshwarya Syndicate.
  • The Customer will pay the exact amount due as per the Biller’s Bill before the expiry of Due Date thereof. In the circumstance that the Customer fails to do so, the Customer will hold Ayshwarya Syndicate harmless against the consequences thereof including in particular the non-payment of Bill amount.
  • The Customer agrees that the record of instructions given and transactions with Ayshwarya Syndicate will be conclusive proof and binding for all purposes and can be used as evidence in any proceedings.
  • At the Customer’s option and depending on the facilities offered by a Biller and/or the BBPOU, the Customer may set up a reminder for Payment of a Bill as and when such Bill becomes available and presented to the Customer for Payment through Ayshwarya Syndicate. The Customer hereby consents to receiving any and all notifications and communications from Ayshwarya Syndicate in this regard.

Autopay

  • In accordance with the facilities offered by Ayshwarya Syndicate and depending on the facilities offered by a Biller and/or the BBPOU, a Customer that holds a Spark Account may choose to set up an AutoPay facility for the Payment of Bills raised by a Biller. In the circumstance that a Customer authorises an AutoPay against a particular Biller, the Customer expressly authorises Ayshwarya Syndicate to automatically debit such Bill amounts from the Spark Account/s of the Customer as and when a Bill is presented.
  • The Customer will be required to expressly cancel or terminate any and all such AutoPay instructions.
  • The Customer will not hold Ayshwarya Syndicate liable in any form or manner or for any amounts, loss, debits, damages, charges or costs incurred by the Customer in relation to an AutoPay.

Settlement

  • The settlement of any and all Payments will be done in accordance with the timelines and procedures of the RBI and the BBPOU. The Customer further agrees that all transactions will be carried out only during business hours and the value dates if any, will follow the operating hours/days decided by Ayshwarya Syndicate and/or the Biller.
  • The Customer understands and agrees that settlement times for Payment against Bill/s may vary from time to time depending on the internet connectivity of the Customer and the operation of the payment clearing systems offered by the RBI.
  • Ayshwarya Syndicate may notify the Customer of the status of a payment including but not limited to whether it has been rejected, is in process or has been approved and accepted based on the confirmation provided to it by a Biller and/or the BBPOU.
  • The Customer agrees that Ayshwarya Syndicate may not be held liable for a delay in settlement until and unless such delay is attributable solely to Ayshwarya Syndicate. In all other cases, Ayshwarya Syndicate’s liability shall extend solely to assisting a customer through its grievance redressal system.

Fees

  • Ayshwarya Syndicate may charge any and all such Fees from the Customer for the provision of the Services as it may notify the Customer of from time to time.
  • The Customer hereby permits and allows Ayshwarya Syndicate to automatically debit any and all such Fees from the Spark Account held by the Customer.

Liability and Indemnity

The Customer hereby unconditionally agrees and accepts that the Customer will not hold Ayshwarya Syndicate liable in any form or manner for:

  • such transactions that are carried out on the instructions of the Customer by Ayshwarya Syndicate in good faith.
  • not carrying out such instructions where Ayshwarya Syndicate has reason to believe (which decision of Ayshwarya Syndicate the Customer will fully accept and agree to) that the instructions are not genuine or are otherwise unclear, improper, vague or doubtful.
  • accepting instructions given by any holder in case of joint accounts.
  • for any loss or damage incurred or suffered by the Customer due to any error, defect, failure or interruption in the provision of Services arising from or caused by any reason whatsoever.
  • withdrawing/suspending the facility wholly/partially where Ayshwarya Syndicate has attempted to notify the Customer of the same through any such means as Ayshwarya Syndicate may deem fit.

The Customer will indemnify and hold harmless Ayshwarya Syndicate and its directors, officers, shareholders, members, customers, clients, agents, employees, and representatives from and against any and all claims, losses, liabilities, damages, expenses and costs (including attorneys’ fees and court costs) which result from an act or omission by the Customer.

Grievance Redressal

The Customer may address any and all grievances through the grievance redressal system notified by Ayshwarya Syndicate from time to time.

Governing Law and Disputes

  • These T&Cs will be governed in accordance with the laws of the Republic of India. The parties will submit to the jurisdiction of the courts of Bangalore, Karnataka as may be necessary.
  • All disputes arising out of or in relation to this T&Cs shall be settled amicably by the Parties within a period of 30 [thirty] days from the date of the first initiation of the dispute. In the event no amicable settlement is arrived at within a period of thirty days from the date of first initiation of the dispute by one Party to other, the Parties shall resolve the dispute by means of arbitration pursuant to the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by an arbitral tribunal comprising of 1 (one) arbitrator appointed by Ayshwarya Syndicate. The arbitration proceedings shall be conducted in English language only and the venue for arbitration shall be at Bangalore. The award of the arbitral tribunal shall be final and binding on the Parties.

Adherence to Terms

  • The Customer hereby agrees to strictly adhere to any and all terms and conditions issued by Ayshwarya Syndicate from time to time, as may be found at the Website.
  • The Customer further agrees to strictly adhere to any and all terms and conditions, rules, regulations, laws and instructions as may be issued by NPCI, RBI or any other competent authority from time to time.
  • The Customer also agrees to strictly adhere to any and all terms and conditions, rules, regulations and instructions as may be issued by the BBPOU from time to time.